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Our Repair Policies

Quality
We strive to do a quality job on every piece of equipment that we repair for you. After the repair has been completed, we test all the functions of the control box or motor on a sewing machine in our shop. We have 60 sewing machines in our shop for this purpose.

Turn-Around-Time
Our goal is to repair your equipment and return it to you as quickly as possible. We know that you don't always have spare equipment in your factory, and you need the equipment back immediately.

If your repair should be delayed, we will notify you, and explain the delay.

Warranty
We make every effort to send your equipment back in good working order, but should it not work when you receive it, we have a 90-day warranty. We request that you contact us before sending an item back under warranty, so that you can speak with one of our technicians about the problem. Sometimes, we find that something else on your machine may be causing the problem, and one phone call can save you down-time.